Flight delays, cancellations prompt Guyana to issue warning to InterCaribbean Airways

InterCaribbean Airways, headquartered in Turks and Caicos, has received a stern warning from Guyana about potential sanctions following prolonged flight delays and cancellations.

The InterCaribbean inaugurated its commercial flights to Guyana in December 2021.

Juan Edghill, the Aviation Minister of Guyana, highlighted that top government officials and the Guyana Civil Aviation Authority recently convened with the airline’s representatives.

The meeting aimed to address consistent grievances aired by passengers.

Commitments by InterCaribbean to improve service

The airline acknowledged challenges relating to their crew and other internal aspects. Among the promises made to Guyanese officials, the airline pledged improved operations in Barbados and deploying extra aircraft to mitigate delays.

Edghill warned that if the airline fails to honor the commitments made, the government might consider imposing further actions or potential sanctions.

Although he has not received passenger feedback since the meeting, Edghill emphasized that the airline began its services in Guyana promising a certain level of service, and it must meet those standards.

Government's dedication to passengers

He remarked that airlines should uphold their social contract with passengers, ensuring both profit and passenger welfare.

While Edghill refrained from discussing a potential halt of InterCaribbean’s Guyana routes, he stressed the government’s dedication to providing seats for travelers and ensuring superior service.

He insisted on the importance of Guyanese not being disadvantaged, also noting that, as per IATA guidelines, compensation for affected passengers could be processed roughly 14 days post application through travel agencies.

Reaction from Guyana's Honorary Consul to Antigua and Barbuda

Moreover, Robert Reis, Guyana’s Honorary Consul to Antigua and Barbuda, released a statement condemning the unsatisfactory treatment of Guyanese passengers traveling from various locations such as Montserrat, Antigua, the British Virgin Islands, and others en route to Guyana.