Sandals and Beaches Resorts to Close Due to COVID-19

Sandals Royal Barbados via

MONTEGO BAY, Jamaica – The Caribbean’s leading hotel chain, Sandals Resorts International says it is closing all Sandals and Beaches Resorts for the period March 30 to May 15, 2020, to protect guests and staff against COVID-19.

In a statement, Sandals founder and Chairman Gordon “Butch” Stewart described the decision as difficult, but said it will use the time to make further enhancements to its resorts, “so that we will continue to surpass your expectations and provide you with the luxury-included vacation you so well deserve”

“Therefore, we will not be able to accept new arrivals as of March 23, 2020. We also want to alleviate any additional worry you might have about your upcoming vacation. Our dedicated team will be reaching out to you personally to assist with rescheduling your future plans. This way, you can spend less time trying to reach us and more time with your loved ones,” Stewart said.

“The Caribbean is resilient. We have always come back better, stronger and more passionate than ever. We promise this time will be no exception,” Stewart added.

“When the time is right, you can trust us to be here, ready to welcome you back with open arms and a warm smile. Soon come back,” he said.

The brand, which operates 19 properties in the Caribbean (10 of which are in Jamaica), are responsible for thousands of jobs, particularly on Jamaica’s north coast. The temporary closure of these and other hotels means that thousands of hospitality workers will possibly be without an income.

Just last week, three RIU Hotel properties in western Jamaica announced their closure due to low visitor arrival. Some 1,000 workers are expected to be left without jobs during the period of closure at the three affected properties: RIU Palace Jamaica, RIU Negril and RIU Montego Bay.



  1. I wish Sandals Resort would put something on their website listing what our options are due to Sandals closing the resorts. I want all options, not just that we can re-book. I didn’t cancel my reservation… sandals did. I did pay for Insurance but feel as though I should receive a FULL REFUND, including what I paid for insurance. I’d be more inclined to re-book if they would be more upfront with ALL OPTIONS!

  2. I hope they call me soon. My airline cancelled my ticket and refunded me. But Sandals has failed to make contact with me.

  3. Sandals-Beaches is not responsive to the customers. I have requested a full refund due the them canceling bucause of the global health crisis. I don’t want to rebook anything for 2021. I have no idea if i will be traveling in 2021. This is robbery.

  4. I paid for the insurance as well and they cancelled our trip for May 1st. I would like the option to get a full refund if they want me to be a repeat customer in the future.

  5. I have reached out too and my travel agent say we can only rebook . Where in cancellation policy does state when sandals cancels!!!!

    We all deserve a refund!!!!!

    • Dispute the charge with your credit card company, I did after Sandals refused to speak with me regarding my vacation. Sandals is despicable!

  6. I have been vacationing at Sandals for more than 20 years and they ALWAYS make it right. for those of you upset, just be patient and understand how busy they must be after closing all the resorts and laying off most of their staff. Please treat sandals like you would a friend going through a catastrophe.

  7. A friend ? WTH! Sandals has a notorious rep for not giving up a dime once it’s in their hands !
    The legalese is deep and small !

  8. My advice is to dispute the charge with your credit card company, that’s what I did after Sandals refused to call me directly and told my travel agent my only option was to rebook within a week. How am I supposed to rebook a vacation when I’m currently out of work and have no idea when the restrictions will end? Sandals is despicable, will never visit one of their resorts as a result of this.

  9. We have been to Sandals 8 times and we’re for our 10th. As loyal guests of this resort I feel we are being unfairly. We always book while at the resort. None of this is our fault! What’don’t you understand , this is a PANDEMIC and totally out of our control! How can you rape us and not refund us in a time of world crises? We are quarantined here in Arizona and cannot fly and our 55th Anniversary was going to be spent with you! And…we can’t get our money back? We paid at booking! It’s not about money, it’s about saving lives!!

  10. We have two trips booked to Jamaica and Barbados paid in full. Sandals will not return my call or emails. Started dispute proceedings with my credit card. We have been very loyal costumers for many years. Amazed they can’t return calls or emails.


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