After temporarily closing due to the impact of Hurricane Melissa, Sandals Resorts announced Monday that it will begin welcoming guests back to several of its Jamaican properties starting December 6, 2025.
The resorts reopening on that date include Sandals Dunn’s River, Sandals Ochi, Sandals Royal Plantation, Sandals Negril, and Beaches Negril. Executive Vice President of Sales and Industry Relations Gary C. Sadler said all properties underwent a full assessment, and the company opted for a single reopening date to give team members time to rest and recover from the storm’s effects.
“We have made the important decision to set one reopening date for all, to offer a period of rest and recovery for our local team members in Jamaica,” Sadler said. “They have faced numerous challenges due to Hurricane Melissa, and this will enable our team to focus on themselves and their families before returning to work.”
Three other Sandals resorts—Sandals Montego Bay, Sandals Royal Caribbean, and Sandals South Coast—will remain closed until May 30, 2026, as they require additional renovations.
Sadler noted that the company’s Montego Bay Call Center was also heavily affected by the hurricane, and customers should expect longer wait times. Plans are underway to relocate call center operations to restore full service as soon as possible.
He also expressed gratitude to the public and industry partners for their support during the recovery process. “The support and care we’ve felt has been profoundly moving, and it is already making a difference,” Sadler said.
Meanwhile, Jamaica’s Ministry of Tourism aims for the island’s tourism sector to be “fully back in operation” by December 15, 2025. Deputy Director of Tourism Philip Rose noted last week that hotels across the island’s tourism belt suffered varying levels of damage, ranging from flooded rooms and power outages to significant structural losses.
Other major hotel operators, including Hyatt, announced Monday that they will suspend operations and halt new reservations for their Jamaica properties through January 2026.
