Scammers exploit Jamaica's new online immigration form

Key Points(5)
- <!-- wp:paragraph --> <p>Starting September 1, all individuals heading to Jamaica, be it residents or visitors, are required to complete the C5 immigration form online prior to their arrival.
- Horace Chang, disclosed that the official system was hacked when it went live.</p> <!-- /wp:paragraph --> <!-- wp:heading --> <h2 class="wp-block-heading" id="h-warnings-issued-nbsp"><strong>Warnings issued </strong></h2> <!-- /wp:heading --> <!-- wp:paragraph --> <p>Dr.
- The unauthorized fees have varied, with some websites charging as much as US$30 (about J$4,650).</p> <!-- /wp:paragraph --> <!-- wp:paragraph --> <p>The Jamaica Gleaner reported that in June, a Canadian family was charged CAD$50 (about J$5,600) per person to access the form.
- Chang reiterated the primary goal of the online system: improving the arrival process at Jamaican international airports.</p> <!-- /wp:paragraph --> <!-- wp:paragraph --> <p>He envisions an experience where travelers can effortlessly proceed, granted they have no prohibited items.
- He sees it as an essential service to the local population and a simplified process for visitors.</p> <!-- /wp:paragraph --> <!-- wp:paragraph --> <p>Highlighting the importance of tourism to Jamaica's economy, Dr.
Starting September 1, all individuals heading to Jamaica, be it residents or visitors, are required to complete the C5 immigration form online prior to their arrival. But alarming reports from Jamaican media outlets have revealed that numerous fake websites have sprung up, seemingly mirroring the Passport Immigration and Citizenship Agency’s (PICA) process.
Hijacked processes, extra charges
Reports are that unsuspecting travelers are being misled into paying up to US$35 (roughly J$5,400) for what should be a free service.
It is further reported that Jamaica’s Minister of National Security, Dr. Horace Chang, disclosed that the official system was hacked when it went live.
Warnings issued
Dr. Chang has emphasized that PICA’s service is entirely free. He shared that it is intended to enhance the travel experience, ensuring swift and smooth airport transfers for visitors.
He advises travelers to exclusively use PICA’s official website or Jamaica Customs for accessing the forms.
By resorting to unauthorized sites, travelers not only incur unnecessary fees but also risk disclosing personal information that could be misused.

More on PICA
- Immigration officers in Jamaica on strike over Government’s compensation review exercise
- Jamaican immigration officers go on strike
Tricky scammers, confused public
The misdirection tactics employed by these websites have caused confusion among travelers.
Many are left under the impression that there is an official charge for entry into Jamaica. The unauthorized fees have varied, with some websites charging as much as US$30 (about J$4,650).
The Jamaica Gleaner reported that in June, a Canadian family was charged CAD$50 (about J$5,600) per person to access the form. This incident predates the official system’s September launch, indicating the long-standing nature of the scam.
The Jamaica Gleaner shared the experience of Jordine McKenzie, a US-based Jamaican, who voiced concerns over the system’s vulnerabilities.
McKenzie highlighted that the counterfeit sites often carry the Jamaican flag for authenticity. She, among others, believes that inadequate effort was made to educate the public about the new system’s legitimate access points.
Aims for the new system
Despite these challenges, Dr. Chang reiterated the primary goal of the online system: improving the arrival process at Jamaican international airports.
He envisions an experience where travelers can effortlessly proceed, granted they have no prohibited items. He sees it as an essential service to the local population and a simplified process for visitors.
Highlighting the importance of tourism to Jamaica's economy, Dr. Chang mentioned the challenge of manually processing a vast number of passengers at airports like Montego Bay.









