Fly Jamaica to establish 24-hour call center

Fly Jamaica has announced plans to establish a 24-hour call center to provide information for passengers who have been affected by wide spread delays in recent days. This was the outcome of a meeting on Tuesday with the Guyana Civil Aviation Authority (GCAA).

The meeting was called by the GCAA after it received several complaints from passengers about flight delays and cancellations by the Guyanese owned airline.

According to Fly Jamaica officials, the Airline is expected to have its own Boeing 767 aircraft in operation as early as Thursday to relieve the backlog of passengers left stranded in Guyana and other destinations.

Additionally, Fly Jamaica has arranged to lease a B757 aircraft from National Airlines to operate between Kingston, Jamaica and JFK in New York. 

Passengers stranded

The airline has launched an operation to get stranded passengers home after it was forced to cancel a number of flights as its two planes were sent for maintenance checks and its leased aircraft was affected by the snowstorm in the United States.

Scores of passengers complained bitterly about not being provided with adequate information about their flights.

The airline has apologized to its passengers and has stated that it is doing its best to ensure the situation returns to a state of normalcy.

Fly Jamaica operates flights from Guyana to Kingston Jamaica, New York and Toronto. It was recently granted permission to begin operations between Guyana and Cuba.