Island Outpost, the boutique hotel group behind GoldenEye, Strawberry Hill, and The Caves, is reassuring travelers that Jamaica remains open, safe, and fully operational despite widespread online claims of severe island-wide destruction following Hurricane Melissa.
In an update shared with media last week, the group said many viral images and reports “are highly exaggerated and, in some cases, untrue.” While several communities in the western and southern parishes did sustain heavy damage, much of the island—including major tourism hubs—was minimally affected and continues to operate normally.
All international airports are open, commercial flights are running on schedule, and key tourism corridors across Kingston, Ocho Rios, Oracabessa, Portland, and the Blue Mountains are open and accessible. Attractions such as Dunn’s River Falls, Mystic Mountain, Yaaman Adventure Park, rafting tours, and coffee estates have resumed full operation, along with cruise ship calls.
CEO Marika Kessler said the gap between perception and reality has contributed to unnecessary concern among travelers. “Jamaica is a big, resilient country,” she noted. “Some communities are rebuilding, and our hearts are with them. But the island’s tourism hubs, infrastructure, and daily life—from Kingston to the North Coast—are open, safe, and functioning. Our properties were largely untouched, and our teams are ready to welcome guests with the warmth and hospitality Jamaica is known for.”
Founder Chris Blackwell echoed that sentiment, praising staff for their response. “The island faced a powerful storm, but our spirit never wavered. Today, the sun is shining, the music is playing, and Jamaica is ready to welcome travelers with open arms.”
Island Outpost properties fully operational
GoldenEye (Oracabessa/Ocho Rios)
The iconic resort is fully open with all amenities available. Roads into Oracabessa and Ocho Rios are clear, and nearby restaurants—including Miss T’s Kitchen, Scotchies, and Ciao Bella—are operating normally.
Strawberry Hill (Blue Mountains/Kingston)
The hillside retreat remains calm and fully accessible. Utilities and Wi-Fi are stable, and nearby attractions such as Craighton Estate and the Gordon Town Trail are welcoming visitors. Kingston also continues to function normally across museums, restaurants, shops, and entertainment venues.
The Caves (Negril)
Negril avoided major impacts, and The Caves remains fully operational with all services available.
The statement also included an update on Jake’s in Treasure Beach, which—despite being in one of the more affected regions—is progressing quickly. Jack Sprat restaurant has reopened, and about 75% of rooms are expected to be back online by December 18.
Travel encouraged; and helping recovery
Island Outpost emphasized that visiting now supports local staff, small businesses, and communities dependent on tourism. To encourage bookings, the brand has launched a Black Friday “Island Time” promotion: 30% off stays of three nights or more at its three hotels for bookings made through December 1, 2025, valid for travel between January 5 and October 15, 2026.
Although the group’s properties were spared significant damage, Island Outpost is contributing US$1 per room night to recovery efforts through the GoldenEye Foundation. The foundation is working closely with local partners to assist families most affected by the storm, and travelers can donate directly if they wish.
“Our properties are fully operational, our staff are safe, and our communities are moving forward,” Kessler said. “Whether through your visit or your generosity, your support helps Jamaica rise stronger than before.”
