Caribbean Airlines confirms data breach affecting passenger booking information
Key Points(5)
- Caribbean Airlines has confirmed a data security breach involving its third-party reservations provider, Amadeus IT Group, S.A., which resulted in unauthorized access to passenger booking and travel information.
- In a statement issued Sunday, November 15, the Trinidad and Tobago-based airline said it was informed by Amadeus that an unauthorized party had exploited a vulnerability in its system to access reservation data.
- The incident also affected several major international airlines that use Amadeus services, including Japan Airlines, Singapore Airlines, Cathay Pacific, Finnair, Thai Airways, Korean Air and Qantas.
- Caribbean Airlines said preliminary findings from Amadeus indicate that no payment card information was compromised and that the breach was limited to passengers' booking and travel data.
- The airline said its immediate priority is notifying customers affected by the incident, a process that remains ongoing.
Caribbean Airlines has confirmed a data security breach involving its third-party reservations provider, Amadeus IT Group, S.A., which resulted in unauthorized access to passenger booking and travel information.
In a statement issued Sunday, November 15, the Trinidad and Tobago-based airline said it was informed by Amadeus that an unauthorized party had exploited a vulnerability in its system to access reservation data.
The incident also affected several major international airlines that use Amadeus services, including Japan Airlines, Singapore Airlines, Cathay Pacific, Finnair, Thai Airways, Korean Air and Qantas.
Caribbean Airlines said preliminary findings from Amadeus indicate that no payment card information was compromised and that the breach was limited to passengers' booking and travel data.
The airline said its immediate priority is notifying customers affected by the incident, a process that remains ongoing.
According to Caribbean Airlines, Amadeus has since addressed the vulnerability and implemented stronger monitoring and detection measures to prevent similar incidents.
The airline reiterated its commitment to protecting customers' personal information and maintaining high standards of data security and privacy.
“Caribbean Airlines takes the protection of personal information seriously and remains committed to safeguarding its customers’ data by maintaining the highest standards in security and privacy measures,” the company said.
Caribbean Airlines also apologized to customers for the concern and inconvenience caused by the incident.
The airline did not disclose how many passengers were affected or specify the types of booking and travel information accessed.
