The Atlantis Resort in The Bahamas says its data security may have been compromised after payment information of some customers who used debit or credit cards at the resort between March 9 and October 22, may have fallen into wrong hands.
“We have engaged professionals who have corrected the issue and customers can now safely use their credit and debit cards at the food, beverage and retail locations at the Resort. This incident did not affect credit and debit cards used to make or pay for hotel reservations or purchases made by guests who charged their food and beverage or retail purchases back to their room,” Atlantis said in statement.
The resort said it started investigating unusual activity after receiving reports from its credit card processor. However, Atlantis said since that time, it has been working with third-party forensic investigators to determine what happened and what information was affected.
It said the information at risk for credit or debit cards used at the impacted locations includes the card number, expiration date, CVV and in some instances, the name of the cardholder.
“This incident did not involve customers’ Social Security numbers as this information is never collected by the Resort. This incident did not involve customers’ PIN numbers, either,” Atlantis said.
The resort has since established a dedicated assistance line for individuals seeking additional information regarding this incident and urges customers to remain vigilant against identity theft by reviewing their financial account statements regularly and monitoring their credit reports for suspicious activity.