City Manager James Reyes has appointed veteran communications professional Helena Poleo as the City of Miami’s new director of communications, a move city officials say underscores a renewed focus on transparency, accountability and public engagement.
Poleo brings more than 25 years of experience in journalism, public affairs, crisis communications and government media relations to the role, where she will lead the city’s Communications Department and oversee media relations, strategic messaging and public information efforts.
“Helena is a proven communications leader with deep experience in government, crisis response, and in the media,” Reyes said. “Her appointment represents a new day in the City of Miami—one focused on transparency, accountability, and proactive engagement with the public. I am confident she will elevate how we communicate and connect with our community.”
A former reporter and foreign correspondent, Poleo covered politics, immigration and local news for major English- and Spanish-language publications before transitioning into public service. She previously served as press director for the Office of the Mayor of Miami under Mayor Manny Diaz and later established the Public Information Department for the City of Doral.
City officials said her background positions her to guide communications efforts during both routine city operations and periods of crisis.
“I am honored to return to the City of Miami at such a historic time,” Poleo said. “I look forward to working with City Manager Reyes, our elected leaders, and City staff to ensure residents receive timely, accurate information and feel connected to the work being done on their behalf.”
Poleo is a native of Venezuela and a magna cum laude graduate of Florida International University’s School of Journalism. She also holds a certificate in Women in Leadership from Cornell University and has received multiple professional honors for leadership and public service.
Her appointment took effect Jan. 23, 2026.
