The City of Lauderhill is set to roll out a new online utility billing system, requiring all customers to register for new accounts ahead of its official launch on April 6, 2026.
In a notice to residents, city officials said the transition to the new platform, powered by Tyler Technologies, will replace the current online payment system, which will no longer be available after the launch date.
Customers who wish to continue accessing their bills online or using automatic payment options must create a new account in the updated system. Officials also emphasized that existing automatic payment arrangements will not transfer and must be re-established.
The city outlined several payment options for customers. Bills can be paid online via the city’s website, by phone, by mail, or in person at Lauderhill City Hall on West Oakland Park Boulevard. A drop box is also available at the front entrance for check and money order payments.
For those paying by phone, residents can call (888) 991-2788, while mailed payments may be sent to designated addresses in Tampa or directly to the city’s utilities office in Lauderhill.
Customer service assistance is available via email or by phone during business hours, which run Monday through Thursday from 7:30 a.m. to 6:00 p.m.
The city also provided guidance for customers with disconnected water service, noting that reconnections can be processed the same day if payment and confirmation calls are made within specified hours. Requests made later in the week may be addressed the following business day, depending on timing.
Officials are encouraging customers to register early to avoid disruptions once the new system goes live.
